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Post by fifthplot on Nov 11, 2017 2:36:05 GMT -5
Cannot find my saved file and then received message that app crash occurred (AppCrash_Cattails.exe_249d683bb71bde4f211235d6c288f7221bee91_28ae60d3_150cc6a0) occurred and to check support. Also have a Report.WER file but don’t know how to open or what it is. Please help. Daughter in tears and saying she was really enjoying whatever part of the game she was on.
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Post by Falcon Development on Nov 11, 2017 5:49:26 GMT -5
I'm sorry to hear that!
Did it seem like there was something that caused the crash? Was your daughter doing anything in particular in-game when it happened?
Were you unable to locate your savefile after or before the crash?
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Post by Falcon Development on Nov 11, 2017 7:42:28 GMT -5
We've just rolled out a new hotfix this morning (v1.01 on the main menu), please let us know if you continue to experience crashes after updating.
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Post by fifthplot on Nov 11, 2017 12:02:51 GMT -5
She says she pushed community instead of exit and everything went black and she lost all of her data. I️ checked the local data folder and it’s empty
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Post by Falcon Development on Nov 11, 2017 12:41:19 GMT -5
She says she pushed community instead of exit and everything went black and she lost all of her data. I️ checked the local data folder and it’s empty Thanks, that's very useful info! Make sure that your daughter is saving her progress regularly by using the bed in her den and selecting "save game". It won't auto-save |
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